Flora And Fauna Reviews

Floraandfauna.com.au is an online store that offers a variety of products. The prices are considered to be on par with other online companies. They offer two shipping options in Australia with Australia Post: Parcel Post Delivery is free for orders over $65 AUD (and $8.95 for orders under $65 AUD). Express Post Parcel Delivery has a targeted delivery of 1-5 business days and costs $9.95 for orders over $150 AUD and $14.95 for orders under $150 AUD. Please note that shipping fees and/or gift vouchers cost do not count towards the $50 threshold for free delivery.

Flora & Fauna is a popular online store known for its ethical and vegan products. The store offers a wide range of items, including everyday living and kitchenware, vegan food (such as chocolates), makeup, and skincare. All products are vegan and ethically sourced, providing customers with healthier and kinder options. The store has received positive reviews for its great customer service and awesome range. Customers have also praised the store's amazing ethics and expressed a desire for an even bigger range and a better way to request products/brands. However, some customers have reported issues with express delivery times during busy periods.

Floraandfauna.com.au offers several payment methods. Customers can pay using Visa, MasterCard, American Express, and UnionPay as credit or debit card payment options. The site also supports payments through PayPal, Shop Pay, and Google Pay. Additionally, customers can choose to pay using Afterpay, which allows them to pay their order off over four installments interest-free. Lastly, the site accepts Gift Vouchers or Gift Cards.

Flora & Fauna accepts change of mind returns within 30 days of purchase. Products must be returned in the same condition as they were bought and have not been used, opened, or damaged on their way back. The return address is Flora & Fauna Returns, 102 Old Pittwater Road, Brookvale 2100 NSW. Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition. Please note the cost of shipping back an unwanted product isn't refundable by Flora & Fauna. It's recommended to send your product back with a tracked service, as support cannot be provided should items go missing before they reach Flora & Fauna.

However, due to health restrictions, change of mind returns are not available for razors, razor blades, facemasks, underwear, period underwear, menstrual cups, chocolate, reusable sanitary pads, feminine hygiene products, sexual wellness products or Green + Kind Konjac Sponges. Change of mind returns are also not provided on gift cards.

Once your return has been processed, an update will be sent via email. Your return will generally be processed within 10 business days of its arrival back. Please allow an additional week for your refund to appear in your bank account.

For shipping, two options are offered in Australia with Australia Post: Parcel Post Delivery - FREE for orders over $65 AUD (and $8.95 for orders under $65 AUD) with targeted delivery times varying by location; and Express Post Parcel Delivery - targeted delivery of 1-5 business days, costing $9.95 for orders over $150 AUD and $14.95 for orders under $150 AUD. Orders are sent out Monday - Friday, excluding New South Wales public holidays. Please note that shipping free and/or gift vouchers cost do not count towards the $50 threshold for free delivery.

For international destinations where Australia Post tracked services are available, delivery is currently being offered. Please note that chocolate products are packaged in standard eco-friendly packaging, which doesn’t provide cooling. Heat exposure can damage the chocolate, so it's advised to select Express Shipping for shorter exposure to heat. Unfortunately, refunds or replacements are not offered for chocolate products damaged in transit due to heat exposure.